Frequently asked questions

Have questions? Well we have answers! Below are our most Frequently Asked Questions.

Can’t find what your looking for? No Problem, email us at and we will answer any questions you may have.

Membership questions

The Cost to Join the site is $11.99 per month or $119.99 for an Annual Membership
Yes in order to join, we do need to have your credit card on file. for the most part does not provide refunds on membership accounts & add-ons, unless we have billed you incorrectly or there was a double charge on your account. Your membership is billed in advance on a monthly or annual basis (Depending on your billing preference).
However, under special circumstances, a member may be entitled to a partial refund. If you are issued a refund, a 25% service fee applies to your account to cover any charges we may incur from our payment processor. 
It depends on your type of membership. If you are on a monthly membership your card will be charged on a monthly basis.

If you have signed up for our annual membership, you card will be charged annually.

Yes you may cancel your membership at anytime by going to the members profile page. ***PLEASE NOTE YOU MUST BE LOGGED INTO THE SITE TO VIEW THIS PAGE ***

Site questions

If you are having problems logging into the site. Please submit an email request for support to
You can access on your Desktop, Laptop, Tablet or Mobile Phones.
If you are having problems playing videos, Please submit an email request for support to
You can change your password in the Personal Options Page, by hovering over your username in the black bar at the top right, then selecting “Edit My Profile” Or click on the link above.

If you need help, Please submit an email request for support to